Practice TLC E-Course ~ this is where videos will introduce you to the fundamentals of The Language of Concern
Enhance your empathy skills with this engaging overview for $9.99
Introduction
Slide Deck For the complete course
Why Your Experience Scores Surprised You
Q & A's
Here's the Missing Puzzle-Piece: NET EMPOWERMENT!
Q & A's
Translate THIS: "What if This Was YOUR Dad?"
Q & A's
The Future of Healthcare: Value, Empathy, and Empowerment
Q & A's
How Healthcare Changed: From Satisfaction to Experience
Q & A's